Affinity Customer Service Centers Retail Display

This project was originally conceived as a series of 3×7 foot glass panels showcasing Affinity Health Plan’s product offerings for a new customer service center (then known as retail stores) in Brooklyn, NY, and was expanded to become the template for all locations. The images for the other locations were changed to reflect the people and landmarks in the neighborhood and borough where each CSC resides. The project expanded to include modified versions of the “…U Got This” light post banners and billboards which were part of a citywide campaign on living healthier.

Affinity health Plan
Role: Graphic Designer
Date: 2015 – 2016
Affinity Health Plan Retail Stores - Sunset Park Product Boards

Product Boards for the Affinity Health Plan Retail store in Flushing, Queens.

Affinity Health Plan Retail Stores - Sunset Park Product Boards

Product Boards for the Affinity Health Plan Retail store in Washington Heights, Manhattan.

Local people

Neighborhood People

The people featured in the product boards reflect the racial and ethnic demographics of the neighborhood where each Customer Service Center was located.
Local landmarks

Local Landmarks

Local landmarks from the borough and the neighborhood where the CSC is located were added to further anchor the CSC to the community.
Store address

Store Address

The final touch was adding the CSC address to the final panel of the of the last panel, anchoring it to the neighborhood, while making each series of panels a unique piece of art.

Installation

The original product boards were printed on 3×7 foot glass panels that were installed by a sign company. I was onsite to make sure there were no imperfections during printing and to supervise the installation. A slightly smaller set of product boards were created for the new flagship location in the lobby of Affinity’s new headquarters. The company was in the process of renovating all of its customer service centers at the time. The glass product boards were installed in the newly renovated locations as they came online, while the rest got smaller foam core versions.

Unwrapped product boards
Installing product boards in Service Center
Measuring product boards before installation
Installing temporary product boards

I supervised the installation of the panels in four locations, and the installation of the foam core versions in the remaining 14 locations in New York City, Long Island and Upstate New York. This also included measuring each CSC to make sure the product boards and the ‘…U Got This’ posters fit the space.

Product boards in the Metro Center Customer Service Center

Top: The Product Boards on display in the Metro Center Flagship location. Below: Two of the ‘…U Got This” posters in interview cublicles in one of the service centers.

Spanish U Got This poster in a Service Center Cubical
Spanish U Got This poster in a Service Center Cubical